General Reservation Conditions

This document regulates the General Reservation Conditions (hereinafter, “General Conditions”) for any vehicle available on the website www.autosvalls.com (hereinafter, “the Website”), owned by the company AUTOS PUNTA PRIMA S.L. with registered office at Calle Curniola 32, 07714 Mahón, Menorca (Spain), registered in the Mercantile Registry of Menorca, volume 33, folio 213, sheet no. IM-1748 and VAT number B07768369.

The user of the service (hereinafter, “User”) is solely responsible for reading these General Conditions prior to making any reservation. These General Conditions are displayed to the User through the Website so that they may read, print, file, and accept them. The User cannot complete the vehicle reservation without having consulted and accepted them. The User will always have these General Conditions available in a visible and freely accessible place on the Website.

The acceptance of these General Conditions implies that the User:

• Has read, understood, and accepted these General Conditions.
• Meets the minimum age requirement (see section 11) and has the full legal capacity to contract.
• Must not continue with the reservation process if they do not accept any part of the General Conditions.

1. LIMITATION OF LIABILITY

Under no circumstances will Autos Valls be liable for:

• Errors or delays in access by the User when entering their details in the reservation form; any anomaly that may arise when the impossibility of completing the reservation is due to Internet network problems, fortuitous events or force majeure, and any other unforeseeable contingency beyond the good faith of Autos Valls. In any case, Autos Valls undertakes to solve the problems that may arise and offer all the necessary support to the User to reach a quick and satisfactory solution to the incident.
• Errors or damages caused by an inefficient or bad faith use of the services by the User.

2. APPLICABLE LEGISLATION AND ALTERATION OF THE GENERAL CONDITIONS

2.1. These General Conditions are subject to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws; Law 7/1998, of April 13, on General Contracting Conditions; Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions; the Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD); Law 7/1996, of January 15, on Retail Trade Regulation and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

2.2. Autos Valls reserves the right to modify these General Conditions at any time, without prior notice to the User, who, in any case, is solely responsible for reviewing them as a prerequisite and indispensable condition for renting the vehicles available through this website or simply accessing it. In any case, the General Conditions displayed on the website at the time the User rents the vehicle will be considered valid and applicable.

2.3. Online dispute resolution: Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr.

3. ONLINE VEHICLE RESERVATION SERVICE

To complete the vehicle reservation service, the User will be required to:

1. Select the reservation details (location, time, and dates of collection and return of the vehicle).
2. Select the category of the vehicle to reserve. Under no circumstances is a specific color, brand, or model guaranteed, but rather a category.
3. Click reserve.
4. Enter their personal details.
5. Accept these Legal Conditions of the Website, Privacy Policy, and Reservation Conditions.
6. Click continue.
7. Enter their credit or debit card details.
8. View the confirmation and payment screen for the reservation.
9. Receive an email message (Reservation Voucher) with the identifying details of their reservation.

The successful completion of the reservation process does not constitute a Vehicle Rental Agreement, which must be signed by the Driver upon arrival at the vehicle collection location. A legally binding reservation will only exist when the User, having entered the real, necessary details on the Website and having made the reservation request by clicking the “Reserve and Pay” button, receives confirmation thereof by Autos Valls via the reservation voucher.

The User understands that by clicking the aforementioned “Reserve and Pay” button, they are authorizing Autos Valls to charge their card for the amount indicated on the Website. Once the User has received the reservation voucher, they must present it at the time of vehicle collection. The reservation voucher constitutes the basis of the vehicle rental agreement. The User acknowledges that it is their responsibility to check their reservation confirmation and ensure that all details are correct.

Autos Valls reserves the right not to deliver the vehicle to the client or deny the signing of the rental agreement to persons:

• Who do not meet the minimum age required for each vehicle category at the time of collection (See Fleet Groups Table in section 11).
• Who do not have a valid driving license in the European Union with the seniority required for the reserved group.
• Who, at the time of collecting the vehicle, are in a state that could pose a danger during driving to themselves or third parties.
• Who cannot meet the required conditions for payment, excess, guarantees, or deposits.

4. RATES

4.1. The valid rates will be those available at the time the User made their reservation.

4.2. The rental price, as well as the deposit, are determined by the Current General Rate and must be paid in advance by the User. Under no circumstances may the deposit serve for an extension of the rental.

4.4. In the event the User wishes to keep the vehicle for longer than the time agreed upon in the contract, they must obtain written authorization from Autos Valls, to whom they must pay the corresponding amount when signing the contract extension.

4.5. Autos Valls will not refund any amount in the event the user returns the vehicle prior to the date agreed upon in the contract.

5. ADDITIONAL CHARGES

The User commits to returning the vehicle to Autos Valls on the date, time, and place stipulated in the rental contract. The rental service will only be considered finalized once the vehicle and its keys have been handed over to Autos Valls.

5.1. FUEL AND BATTERY (ELECTRIC VEHICLES). The user must return the vehicle with the same fuel level as provided (full/full, half/half, etc.). Otherwise, they will be billed for the missing amount, plus an additional charge for the refueling service according to the Current General Rate. Returning the vehicle with more fuel will not result in any financial compensation. The User must refuel the vehicle with the appropriate type of fuel; otherwise, they will be responsible for the expenses caused by the transfer and repair, and no replacement vehicle will be provided.

5.2. TAXES. All reservations made by the User are subject to a 21% VAT included.

5.3. ADDITIONAL DRIVER. The additional driver charge is €4.50 (VAT included) per day and driver with a maximum of 2 drivers per contract or vehicle.

5.4. ACCESSORIES. Prices established in the Current General Rate.

5.7. RETURN OF THE VEHICLE AND KEYS. If any elements are missing at the time of return, the User accepts the following charges:

• Breakage, wetting, loss, or theft of keys (price depending on the model) plus recoding (VAT included).
• Key assistance rescue: The travel of our staff to deliver a copy of the key due to loss or leaving the keys inside will have an extra cost as a rescue fee, independent of the cost of the key itself.
• Loss, misplacement, or damage to accessories.
• Reflective vest and V16 Beacon: According to the Current General Rate.
• Any other element delivered with the vehicle will be billed according to the official supplier’s rate.

6. CHECKING THE VEHICLE’S CONDITION

6.1. The condition of the vehicle will be checked both at the time of delivery and return by the User. At the time of delivery, the User will review the vehicle’s condition together with an Autos Valls operator, who will note in the rental contract any damage or anomaly identified.

6.2. At the time of return, the vehicle will be checked again by an Autos Valls operator who will identify any damage that differs from those noted in the rental contract. Any identified damage that was not included in the rental contract during the delivery inspection will be assumed by the User.

7. USE OF THE VEHICLE

7.1. The User commits to using and driving the vehicle in accordance with the Basic Driving and Traffic Rules and in compliance with the usage specifications for the type of vehicle.

7.2. The User commits to NOT using the vehicle and/or not letting it be used in the following scenarios (as an example):

• Driving in places unsuitable for public transport, beaches, circuits, or driving on unpaved roads.
• Driving on roads that could cause damage to the underbody/crankcase of the vehicle (rural roads, dirt roads, etc.).
• Negligent action in response to the lighting of warning lights on the vehicle’s dashboard.
• The transport of animals in the vehicle.
• The transport of persons or goods that implies payment to the User (e.g., using the Vehicle as a “Taxi”).
• Total or partial subleasing of the vehicle.
• The transport of a number of people or amount of luggage exceeding what is authorized.
• Driving the vehicle while intoxicated, fatigued, ill, or under the influence of medications or drugs.
• Reckless driving.
• Driving contrary to the General Traffic Regulations.
• Driving the rented vehicle by drivers NOT authorized in the contract.
• Driving the vehicle outside the island where it was rented.
• Use of the vehicle after the rental period has ended.

7.3. Only the person or persons identified and accepted by Autos Valls in the rental contract and/or any annex are authorized to drive the vehicle.

7.4. The User commits to keeping the vehicle closed/locked when not in use.

7.5. The User is expressly prohibited from assigning, lending, mortgaging, pledging, selling, or in any way giving as a guarantee the vehicle, the contract, keys, documentation, or equipment.

8. CONDITION OF THE VEHICLE

8.1. The User is expressly prohibited from altering any technical characteristic of the vehicle, keys, or accessories, as well as modifying its exterior appearance. Infringement will entail reconditioning costs and compensation for immobilization.

8.2. The User relieves and exempts Autos Valls from any liability for loss or damage to clothing and objects left, forgotten, or transported in the vehicle.

9. PRICE, DEPOSIT AND EXTENSION. PAYMENTS.

9.1. The User commits to paying Autos Valls:

• The amount resulting from the Current General Rate corresponding to duration, insurances, optional waivers, equipment, taxes, and fees.
• The amount for damages and/or thefts suffered by the vehicle that are not covered by the contracted waivers.
• Fines management expenses, late payment charges, and judicial or extrajudicial expenses.

9.2. Payment must be made by credit card, debit card, or in cash. For cash payments, Autos Valls may request a guarantee card. A deposit will be blocked on the card until the vehicle is returned. If a valid card is not presented, Autos Valls may refuse to deliver the vehicle to the user.

10. INSURANCE

10.1. The rental rates include mandatory vehicle insurance coverage and supplementary Civil Liability with unlimited guarantees for damages against third parties.

10.2. These coverages are guaranteed and assumed by the insurer with which Autos Valls has arranged the policy.

10.3. By signing the rental contract, the User adheres as an insured party to the aforementioned policy.

10.4. This policy does not cover damages, losses, or theft of personal items transported, nor the total/partial loss of the vehicle or damages from vandalism and/or traffic accidents (unless additional coverage is contracted).

11. COVERAGES AND FLEET GROUPS

11.1. C.D.W. Basic Insurance: They entail a damage excess depending on the vehicle group. Users choosing the “Base Rate” are obliged to leave a deposit by credit card for the value of the Excess. The excess is the maximum amount assumed by the User, except for incidents due to reckless driving, drugs/alcohol, or an unidentified driver.

11.2. PAI (Personal Accident Insurance). Covers medical expenses for accidents and guarantees compensation for death or permanent disability. Does not include theft of personal objects.

11.3. TP (Theft Protection). Exempts the User from financial responsibility for total/partial theft above the excess. Only applies if the User hands over the original unmanipulated keys and the police report to Autos Valls.

12. OPTIONAL COVERAGES

12.1. FDW (Premium Coverage Insurance or SCDW): By contracting this, the user eliminates the excess and gets comprehensive insurance. A lower guarantee deposit will be blocked (See Table 11).

12.3. RC (Excess Reduction): Vehicles that do not allow FDW can reduce the excess by up to 50% by contracting the RC insurance.

13. MAINTENANCE AND REPAIRS

13.1. Normal mechanical wear is assumed by Autos Valls.

13.2. The User must check fluids every 1,000 Km. The cost will be borne by Autos Valls upon presentation of the invoice.

13.3. The User is not authorized to order repairs without written authorization.

14. CANCELLATION OF RESERVATIONS AND NO SHOW

14.1. Cancellation with a minimum of 96h: refund minus €25.00 for administrative expenses.

14.2. Cancellation with less than 96h: no refund (except for proven force majeure sent to [email protected]).

14.3. and 14.4. No refunds for early return or modified extras.

14.6. “Non-refundable” rates do not provide for any refund under any circumstances.

14.7. Exception to the Right of Withdrawal: Pursuant to article 103.l) of Royal Legislative Decree 1/2007, the 14-day right of withdrawal is not applicable to vehicle rental contracts.

15. USE OF COOKIES

Access to the website implies the use of our own and third-party cookies to improve services, personalize content, and show advertising related to your preferences. The User has the option to accept, reject, or configure the use of cookies in the consent panel. See our Cookie Policy for detailed information.

16. TRANSLATIONS

The User has the right to receive a copy in Spanish. In case of discrepancies with versions drafted in other languages, the binding version will be the one drafted in Spanish.

17. COMPETENT LEGISLATION AND APPLICABLE JURISDICTION

17.1. These General Conditions will be governed and interpreted in accordance with the laws of the Kingdom of Spain.

17.2. For the resolution of any dispute, the parties submit to the jurisdiction of the Courts and Tribunals of Mahón (Menorca), unless the applicable law imperatively states another jurisdiction for the consumer.